Notice: Norbord is now part of West Fraser.  Click here to visit

Serving the merchant community

We’re dedicated to supporting merchants across the UK, supplying them with industry-leading sheet products including
SterlingOSB Zero, CaberFloor and

From small independents to the UK’s largest groups, we are committed to delivering the products you need.

Dedicated to assisting builders’ merchants

Builders Merchant Building Index

Our Sales, Marketing & Logistics Director Simon Woods is frequently featured in the BMBI as an industry expert for wood-based panels. To read his latest comments visit our news section here.

Your West Fraser support team

We are here to help

Our Business Development Team

Dedicated to helping our customers, whether it be a joint approach to business development, or fulfilling your training needs, our team of Business Development Managers is available to help you.

Customer Service Team

Place orders directly via email: [email protected]

T.01786 819 225

Technical Support Team

SterlingOSB Zero 01463 792 424

CaberFloor 01786 819 449

CaberMDF 01786 819 449


How do I find out who my West Fraser Account Manager is?

Speak to our Sales Team on 01786 819 225

Can I request a face to face visit to our branch?

Yes! We have a team of Business Development Managers across the UK. View our BDM mao to see who covers your area.

If we have a technical query, who should we speak to?

We have a team of technical experts who can assist you:

SterlingOSB Zero: 01463 792 424

CaberFloor: 01786 819 449

CaberMDF: 01786 819 449

We have an accounts question, who can help?

Speak to Accounts Team on 01786 819 214

How do we order?

Speak to our Sales Team or you Account Manager for details

Can we order mixed loads?

Yes, we can ship SterlingOSB Zero, CaberFloor and CaberMDF on the same delivery

Do you offer POS and marketing materials?

We do, please email your request to our Marketing Department: [email protected]

Who do I speak to about pricing?

Speak to our Sales Team or your Account Manager who will be able to assist

How do I see the full range you offer?

Our brochure shows the full range or products available and can be downloaded here

There’s a problem with my order, what should I do?

Ring our Sales Team 01786 819 225 who will try and rectify any issues

How can I find out the net carbon negative status of your products?

We have a web page dedicated to this:

Request a sample

Request an A5 sample of any of our boards. Our samples come with an informative wraparound cover.

Request a sample